Update your account information

Please Note: If you're using Facebook or Google sign-in, your profile information such as your photo, email address, or password cannot be updated in your Instacart Account Settings. Please update your account information in your Facebook or Google account.  

Access your account information

In the app:

  1. Tap the Account icon
  2. Tap your account settings

On a computer:

  1. Click Account
  2. In the drop down menu, click Your Account
  3. In the left-hand menu, click Account

Update your name and phone number

We currently support domestic phone numbers only

In the app:

  1. Tap Your name, email, and phone
  2. Tap the information you’d like to change
  3. Update the information
  4. Tap Save in the upper right corner

On a computer:

  1. Click Account > Your Account
  2. In the left-hand menu, click Account
  3. Under Personal Information, click Change next to the item
  4. Update the information and click Save Account Information

Update your account email or password

In the app:

  1. Tap Your name, email, and phone
  2. Tap the information you’d like to change
    1. To change your password, tap Change password
  3. Update the information
  4. Tap Save in the upper right corner

On a computer:

  1. Click Account > Your Account
  2. In the left-hand menu, click Account
  3. Under Account Information, click Change next to the item
  4. Update the information
  5. Enter your current password to verify changes
  6. Click Save Account Information

 

Login and account access issues

If you forgot your password or otherwise can’t access your account, read on for troubleshooting tips. 

Forgot password

To reset your password—

  1. Look for Forgot your password? on the login page
  2. Click or tap Reset it
  3. Enter your email address
  4. Click or tap Reset Password 
  5. Check your email for the reset email confirmation and follow the steps

If you don’t see the password reset email within a few minutes, please check your junk/spam folder.

Account suspended

Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Our top priority is keeping your personal information secure.

If your account appears to be suspended, you won’t be able to place any orders. Please reach out to Instacart Support, and we can assist you.

Add or update a delivery address

Please Note: If you currently have an order in progress, and you know the delivery address is incorrect, please call Community Support immediately!

If you need to add or update a delivery address any other time, you may follow the steps below.

In the app:

  1. Tap the Account icon
  2. Tap Your account settings
  3. Tap Addresses
  • To add an address, tap Add address, enter the information, including any useful delivery instructions, and tap Save
  • To edit an address, click the address from the list.
  • To remove an address, slide left on the screen over the address listing until you see the red Delete button. Tap Delete.

On a computer:

  1. Log in and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Addresses
  • To add an address, click +Add new delivery address, enter the information, including any useful delivery instructions, and click Save Address
  • To edit or remove an address, click the address from the list. To edit, update the information and click Save Changes. To remove, click Delete address.

Update your delivery notification preferences

Please Note: turning off notifications for order updates means you will not receive alerts about the status of your order, including replacements and refunds.

In your account, you can choose how you receive notifications from us about your order. You can even turn notification off completely. To manage your notification preferences:

In the app:

  1. Tap the Account icon
  2. Tap Your account settings
  3. Tap Notifications
  4. Toggle notifications on and off as desired:
    • Send a push notification: turns on or off alerts sent from the app to your phone’s notification display
    • Send an SMS message: turns on or off alerts sent via SMS (text) message to the phone number in your account
    • Call before checkout: alerts the shopper working on your order to call the phone number in your account to review changes to your order before checkout 

On a computer:

  1. Log in and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Notifications
  4. Under When there is an update to your order… toggle notifications on and off as desired:
    • Send a push notification: turns on or off alerts sent from the app to your phone’s notification display
    • Send an SMS message: turns on or off alerts sent via SMS (text) message to the phone number in your account
    • Call before checkout: alerts the shopper working on your order to call the phone number in your account to review changes to your order before checkout 

Update your email notification preferences

All email subscription settings can be adjusted, with the exception of emailed order confirmations.

In the app:

  1. Tap the account icon at the top left (it looks like a face in a circle)
  2. Tap Your Account settings
  3. Tap Notifications
  4. Toggle the marketing options to turn notifications on and off

On a computer:

  1. Log in and click Account
  2. In the dropdown menu, click Your Account
  3. In the left-hand menu, click Notifications
  4. Under Email click Manage email preferences
  5. On the email preferences page, Click to Unsubscribe from Instacart emails. Your choice will be automatically saved in your account.

 

I turned on my notifications, and I’m still not receiving Instacart emails.
If you’re not receiving emails from Instacart, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered or flagged incorrectly.

Store loyalty and membership cards

Some retailers on our platform offer membership or loyalty card integration, so you can continue to receive select benefits while shopping on Instacart. You can see participating retailers in your area and add cards in your Instacart account.

On Instacart.com or in the app—

  1. Log into your account
  2. Select Account
  3. Under Your account settings, select Loyalty cards
  4. Click or tap on a retailer to add your card number
  5. Enter the retailer loyalty program or membership number
  6. Click or tap Add to save.

The benefits of adding your membership to Instacart vary by retailer.

Membership club and loyalty card pricing

We only offer prices according to our pricing policy and therefore may not be able to offer any sale or promotional prices associated with loyalty card usage.

What personal information about me is shared with retailers?

Certain retailers may want to receive personal information about you, such as your name, email address, home address, current and historical order details, and phone number. When you place an order, we will ask you whether you want to opt in to having that information shared with a specific retailer and we will tell you what information will be shared if you do choose to opt in. You can click Allow or Don’t Allow sharing while placing your order.

If you do opt in to this sharing, the retailer will receive current and historical information about your orders on Instacart at that retailer (including which items you purchased and what prices you paid) in association with your name and other personal information. Note that information that you choose to share with retailers will be controlled by the specific retailer and subject to their privacy policy.

Not all retailers support the ability to opt into sharing additional information at this time.

Please follow this link to view Instacart’s Privacy Policy.

How do I close my account?

Having an Instacart account is absolutely free! There is no charge for keeping an account open with us. We’ll be adding new stores, features, and exclusive deals as we continue to grow.

Are you looking to cancel your upcoming monthly or yearly Express Membership renewal? Follow the steps here.

Are you trying to turn off promotional emails? Here’s how.

If you’re sure you want to close your account completely, please contact us directly. For faster assistance, be sure to include the name on the account and the login email address or phone number.

Sam’s Club memberships

We’ve partnered with Sam’s Club to give you the option of signing up for a Sam’s Club membership on Instacart. When you sign up on Instacart, you gain access to the full benefits of Sam’s Club membership, including—

  • Exclusive membership-only pricing
  • Membership access to Sam’s Club warehouse stores
  • Special discounts and savings on select items

How to purchase a Sam’s Club membership on Instacart

You can add a membership to any Sam’s Club order on Instacart at checkout—

  1. Add the items you want to purchase from Sam’s Club to your shopping cart as usual
  2. Click or tap Checkout
  3. Select Add Membership to purchase a 1-year Sam’s Club membership
  4. Complete your purchase

You should see the membership savings and benefits for Sam’s Club orders immediately on your Instacart account.

Sam’s Club membership ID

After purchasing a membership, you’ll get an email from Sam’s Club with more information, including your membership ID. You can also find your Sam’s Club membership number on Instacart.com or in the app—

  1. Log into your account
  2. Select Account
  3. Under Your account settings, select Loyalty cards
  4. You can see your membership ID next to the Sam’s Club logo

Memberships purchased on Instacart are saved to your account, and the benefits automatically apply on future Sam’s Club orders.

Sam’s Club Membership terms

Sam’s Club memberships purchased on Instacart are valid for 1 year from the purchase date. To continue your membership benefits, you can renew with Sam’s Club directly—

  • Go to a Sam’s Club warehouse location to speak to someone in person
  • Call Sam’s Club customer service at 1-888-746-7726
  • Contact Sam’s Club customer service on chat

Your membership will not automatically renew through Instacart.